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what we do

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Business Change Management and Growth

Critical Success factors




























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Much of the work we do is to help organisations to identify the critical steps they need to take to reach their next stage of growth and development – and to support them to take the appropriate action. We work as successfully with high-growth start-ups as we do with established businesses that are aiming to energise their ways of working.

We have worked successfully with private, public and not-for-profit organisations in sectors as diverse as financial and business services, engineering, technology, education, government and the NHS.

We have had particular success helping organisations to develop stronger partnerships and to work effectively across organisational boundaries. We have facilitated collaborative learning partnerships between organisations, helped to build highly effective “virtual” teams and project managed successful cross-boundary initiatives.

We can help you to:
Respond effectively to Change and Growth.
Enable Successful IT and business systems implementations.





Business Change Management & Growth


We will enable you to respond quickly and effectively to the opportunities and challenges that come with change and growth by helping you to improve performance at individual, team and organisation levels.

When growth is rapid, it can be difficult to find the space to step back and reflect, and to plan the next steps. We will help you to find the space to think.

We will work with you to design interventions to fit your circumstances, timescales and budget and design interventions to suit your needs. We will also develop your people to help deliver your programme and to cascade learning throughout your organisation.

Our development services include:

• Performance coaching
• Team building and development
• Leadership and management development
• Executive development
• Facilitating learning groups
• Internal consultant and trainer development
• Organisation design
• Facilitation of organisation-wide change and transformation programmes
• Developing strategies for talent management and development
• Psychometrics for selection and development

Support Services include:

• Programme administration
• Co-ordination and “project office” support





 




Critical Success Factors


Referring to a major European research project, Cranfield University reports that 80% of system implementation projects fail. This is no surprise to the many growing businesses who have found that instead of providing a sound platform for accelerated growth, the “out of the box solution” sucks the energy from their business and people, and - more likely than not - runs over-time and budget.

“Organisations are people – that’s all they are” Tom Peters

In our experience, many of these failures are due to a technology-driven approach to implementation – while neglecting the fundamental ‘organisation and people’ changes introduced by the new technology. If, like us, you believe that people run businesses – and technology is an enabler – then putting people first makes sense.

Our research and experience of working with clients to help them to “recover” failing projects has led us to develop a people-centred approach to systems implementation that works. We can help you to understand the critical success factors and to design an integrated programme that puts you in charge, and your people first. This approach enables you to retain high levels of energy and motivation throughout, as well as saving time and money – and keeping your customers happy!

Business Systems Implementation support includes:

• Business analysis
• Organisation analysis and design
• Project management
• Change management programme design and delivery
• Team building
• Communications strategy
• Job role re-design
• Training strategy
• Training programme schedule and administration
• Competence assessment
• Retention and reward strategies






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